By Dave Lieberman, Wednesday, Dec. 9 2009 @ 7:00AM
Some weeks ago, there was a two-part list of service sins published (
here and
here) by Bruce Buschel in a blog for the
New York Times. To call the list picky doesn't do it justice; don't play brass music? Seriously?
The post inspired a lot of snarky comments from servers and diners alike, and it seems like Mr. Buschel, who is opening a restaurant (presumably with these guidelines in place), is in for a sudden, painful jolt of reality.
Most diners aren't so persnickety; most of us don't think of servers as servants, we're not inspectors for the Guide Michelin about to assess whether the Cheesecake Factory is still deserving of that third star, and we just want to have a nice meal. That said, here are five common "sins" of service that are easily fixed, resulting in happy diners and servers with better tips.
1. Failure to Supply the Tools For the JobOf course you aren't psychic, waitstaff of the world. We don't, honestly, expect you to be. When someone orders a steak, though, they need a steak knife; when someone orders iced tea, bring a long enough spoon that they're not dipping their fingers in the drink with a dessert spoon; when someone orders fries, it's a good bet they're going to want ketchup, at least in this country.
It's so frustrating to have a hot, appetizing steak dying on the plate because the server didn't bring a steak knife and has to be tracked down. Your hands might be full, but make bringing the rest of the service your highest priority so that your diners can start eating.
2. Food Auctions
Everyone's had it happen. The meals come, the server (or the runner) calls out the dishes and waits for a diner to raise his or her hand. "Chicken piccata! Chicken piccata?" Nothing disrupts the meal (and impacts your tip) like graceless shouting from the service tray.
It's so easy to avoid, too. Pick one obvious spot on the table that is seat 1, and number the seats in order clockwise. Take the orders in whatever order you like, but put them on the ticket in numerical order. If you've got a runner delivering the food, they can find that spot and deliver the meal without sounding like an auctioneer. It's called the pivot system, and it's been printed on order pads since Teddy Roosevelt charged up a hill in Cuba.
If the diners switch seats after the orders are taken, that's the diners' problem, incidentally.
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