Is The Playground Overdoing the No-Modifications Thing? Maybe. Does It Matter? Probably Not.
We don't normally get sane people writing us to complain about restaurants, though, like reader Louis did. It's worth replying to people who write us politely, and so I'll let him explain:
My friends and I recently visited The Playground restaurant in Santa Ana, California. I was met with resistance when I requested oranges with my drink. The manager explained they do not alter the menu in any way. I explained my intent was not to change the menu but to merely have an orange slice to accompany my drink. The manager said they would stand by their word and would not fulfill my request. He also said we could go to another restaurant if we liked. We decided to stay, and ordered some appetizers. A short time later, our table was approached by a gentleman wearing a chef's uniform. The gentleman angrily slammed his hands on the table and stated "I'm the owner and I want you to leave". He then walked away from the table with no explanation. I have never experienced this type of unprofessionalism from a business owner nor would I expect this type of behavior in this situation. While I can respect their perspective on food, I cannot respect their approach to customer service.More »




























