[UPDATED with Knott's Response:] Knott's Scary Farm Guest Claims Monsters Harassed Her For Being Overweight

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To Whom It May Concern:

I am writing this to inform you of the traumatizing experience I had last night at Knotts Scary Farm, for the scion 2012 event. I've had my Scion since 2005, and have attended each event. This was the first time I among others were bullied, harassed, humiliated and embarrassed by "cast members".

We entered the park prior to 7:00pm, so it wasn't quite dark yet. The 4 of us, all plus size women were approached to take a photo in the entrance area. Of course there were a bunch of monsters standing around in this area. I asked one if he would take a picture with us, and verbatim he said "not with that hot mess, why don't you go wipe your eyebrows off". We were all pretty shocked and advised the camera girl we would not be taking a photo. I immediately knew this wasn't appropriate from an employee, so I proceeded to the window right of the entrance to inform the guy working. He pretty much just said oh well, and I should go online and write a letter. As we walked back toward ghost town, we passed the same "monster" a very tall thin male dressed as the wicked witch, with an all green face. I said "you are a jerk". Now there were people everywhere, and he walked past me, yelled at the top of his lungs "why don't you go back to Jenny Craig?" then the "monster" that is dressed as a hunch back pig came circling around me snorting.

The entire crowd starts to "boo" and yells "fight", clearly I didn't fight the employee because I would have been kicked out.

At this point my entire group is in disbelief, shocked and filled with anxiety. We stood in the front collecting our thoughts and emotions when all of a sudden we see the same "monster" harassing another guest. Security escorted the employee to the back gate near the water tower.

The same thing happened to this male guest, he asked for a picture and was called a "fat hot mess" along with being called the name of a popular drag queen.
Finally a manager Alan came out to speak with us. We both told him our stories and how unacceptable this is to treat guests this way. He only said he would take care of it, didn't collect any of our information, and was very easy going about it.
We decided we would go ahead and stay and attempt to enjoy ourselves. That was a terrible idea. On scion night there is music throughout the park, and even a dj performance. One of the young ladies in my group was dancing when a "cast member" came up to her and said "are you dancing, because it looks like you are having a seizure?"

Later in the night I was sitting on a bench outside of boomerang, when a clown came up to me and started yelling at me to get off of my phone. I said "you are mean leave me alone" he responded with "we are paid to be mean". Not to mention through every maze the employees were yelling "scions suck" "this is kia soul night".

All of these incidents are clear examples of weight and disability discrimination. When did this become acceptable? When did knotts become a place of ridicule? People pay to get scared, not bullied. When did these employees start getting paid to harass people?

I work in customer service at a major insurance company in the area; I would be fired immediately if I ever spoke to a customer like this. This behavior would not happen at the happiest place on earth. It is a crime to discriminate for weight, disability, or sexual preference. Maybe its time for knotts to look at their customer service and the culture of their employees as well as the experience they are marketing.

I will never step foot in Knotts Berry Farm again. This makes me sad. My father loved Knotts when he was alive, and I have several items that are sentimental to me that he purchased at the gift shops. I have made my experience known across several social networking sites. My best advice would be to pay a little more money, and head to Disneyland, where people are actually nice.

I truly hope no one else has to live through this painful experience.

Sincerely,
Nicole Cramer

UPDATE, OCT. 19, 1:23 P.M.: Knott's Berry Farm spokeswoman Jennifer Blazey emailed us this response to the allegations:

"We have received a copy of this letter and are investigating the situation. We do not condone this type of behavior by our employees and will be reaching out to the guest regarding this situation."

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301 comments
Sheriann1
Sheriann1

What this article fails to tell you all is what was said by this woman before. My brother and quite a few of my friends work at haunt. This woman called this monster a fag*t before he said anything to her. Just as guests do not pay to be bullied and harassed, these employees don't go to work to be bullied or harassed. And I think the awful name she called this employee is far worse than what he said back! So don't be so quick to judge. This woman is a bully herself.

secret.1116
secret.1116

If you were not there, then do not post your negative comments, going against Nicole. You guys obviously don't know what happened you are just reading. So calm down and take your hate somewhere else. I was in her group so I witnessed everything. Yes the monster was rude, no the monsters are not paid to be mean. They're paid to scare not insult. Thank you.

Maximus
Maximus

The fact that these monsters were so comfortable insulting people leads me to believe that no serious policy was in place to prevent this.  At most places that have serious Customer Experience Management (CEM) policies in place, employees would know what is acceptable.  These monsters were sort of Rogue Monsters as it were and felt that nothign woudl happen to them.  I hope as a minimum Knotts fires them and trains all employees on appropriate behavior and has a special window at it's events that customers can complain about any inappropriate behavior from employees.

Gillergirl
Gillergirl

I don't approve of any sort of bullying at all however I feel in this situation the word bullying is completely misused and frankly a slap in the face seeing all the actual serious bully incidents in the news lately accross the nation. First off, for someone who admits going since 2005 you would know tht ALL the pigs EVERY year have always made snorting noises. That's their character and what they do, duh they play a nasty pig. Second, the first time shame on them but provoking them the second time by "bullying" (your word, not mine) them and calling him a jerk. SHAME ON YOU! It seems as though this woman may have deeper issues, one maybe being craving attention. Not sure this turne out the kind you wanted but good luck to you. Sad really!

jmakesnoise
jmakesnoise

Alright I'm not even going to get political with this but i went to Haunt for the first time 2 years ago and as we were exiting a ride I waved to some crazy with bitch and she straight up told me "I hope you die..." So yeah. i definitely don't believe people should be ridiculed like that... and I definitely believe this happened.

skeletongurl
skeletongurl

Fat is not a disability. Its a choice. Put your fork down and go for a run. Since your such a mature adult you should realize the only person at fault here is you Nicole. You are a sad person who needs to grow up. Great job ruining an amazing event that people put their blood, sweat, and tears into because you feel "monsters" should be nice to your foul mouth and close minded hate speech. Shame on you. Also shame on everyone who is slamming this event without hearing the whole story.

Alyssa Ranee Perrin-cassidy
Alyssa Ranee Perrin-cassidy

Honestly nobody that works knotts scary farm would ever say those horrid words to anyone. They know the rules not to speak to guests and no pics. This guest needs to be blocked on the ksf page. Knotts scary does a great job every year to make sure everyone does their job. This chick is making up some story for attention

Hidden_Phantom
Hidden_Phantom

I am a former haunt monster, I one day soon hope to return, I miss it, Yes we heckle and make fun of people, its all in good fun. What happened to us as a people, back when I was a kid if you were bullied so what fight back, I was told as a kid to stand up for myself and to put the bullies in their place, not go running to someone or make a scene. Ok if it got bad enough maybe a peer mediator through the school, but for the most part it was settled between me and the bully so to speak. So this lady needs to just grow up get some thick skin and just take it all with a grain of salt. OK I maybe rambling a little bit there but my point is dammit people need to grow up and stop ruining it for everyone else. And yes as i have read in other comments, most of the time there is a deeper reason why the talent did what they did. Usually the guest incites something first.

Ex-HauntMonster
Ex-HauntMonster

Of course this kind of complaint ONLY comes in on Scion night....I guarantee there is more to this story, I used to be a monster there and the only time we EVER responded with such a rude remark was if there was one first. Whether or not you say something TO us or NEAR us we hear it all, so they probably made some rude remark about the green witch being a man prior to the original comment. (Also for the record there is more than one male green witch this year so realize that she probably called one of the OTHER Green Witches a jerk which of course is going to prompt an equal response of hostility). In addition please be aware that this year the talent is not supposed to take pictures with people, the only exceptions to this are the "Venetian" monsters who do not speak [Source: Knott's Scary Farm Facebook page to those of you who are smart enough to research instead of blindly accuse]*For the record I am in no way a spokesperson or in anyway affiliated with Knott's Berry Farm, or Cedar Fair Entertainment any longer. These are my personal thoughts and have nothing to do with that company.

Random
Random

I am appalled by this story. Not at Knotts but at the lady who decided she wanted to be noticed or hey, even get a lawsuit because she is in need of money. The "pig" characters ALWAYS snort at you thick or thin. Doesn't matter. Congratulations lady, you ruined the fun for the rest of us and you got your name out there like you wanted.

PissedOffZombies
PissedOffZombies

 @secret.1116 I LOVE that you're sitting here saying this crap behind a grey face and no name. Shut up already. You were ALL in the wrong and you're ALL a bunch of whiny babies. I'm a fat woman and I take IMMEDIATE offense to the fact that you bunch of morons are calling being fat a disability. And Knott's discriminates against fat people? really? So that's why I've been working there for 5 years now, right? Get over yourselves. IF any of you were as secure and happy as your stupid "anti-bullying" posts would indicate, you would have been able to walk away from all of this, laughing at the witch and yourselves. This is about you seeking validation through others because you can't love and accept yourselves. DO NOT SIT THERE AND SAY YOU ARE BODY POSITIVE/ANTI-BULLYING/PRO-HAPPY-FATNESS WHEN YOU CAN'T EVEN HANDLE *ONE FUCKING JOKE.*

 

Are you kidding me, Nicole? I get told by guests every night that I'm disgusting and fat and that I should die. I sit there and take it for 8 bucks an hour. And the night that you came in? I didn't even HAVE to be there. NONE of us did. We all could have refused to sign the paper agreeing to be there that night, stayed at home sleeping and being happy, and you wouldn't have had SHIT to do. None of you are appreciative. You're disgustingly rude and entitled. When I started this job, it was all about the guests and their awesomeness. Now? Now it's just about having extra cash for a little while and MAYBE... MAYBE having some awesome scare stories. But mostly it's about dreading having to encounter asshats like you.

so_kewl_guise
so_kewl_guise

 @secret.1116 We're also not paid to take shit from people like you, therefore we don't. Oh wait.. NOW WE HAVE TO because of gag orders. Do you each want a tub of cookies for your accomplishment? Or would that be too offensive as well?

dzealand
dzealand

@secret.1116 first of all, I wouldn't call the posts "anti-Nicole", as much as I'd call them "pro-truth" and pro-transparency". Second, it's amazing how many of them are consistent with one another, yet your hero, Nicole, alleged champion of bullied overweight people, hasn't bothered to contest a single one. Hm... says something, don't you think?

mgescamilla82
mgescamilla82

I like how you stand on this issue, and yet you fail to comment on the remarks that she made to the "witch" by callin him faggot. scion nite is the worst nite, all the rude people that come in, and you said you paid?! you didnt pay, you probably just gave away a damn toy or you said you own a scion which means you got in for free. you know what i see in the park from guests, i see them grabbin the female monsters chest, i seen them punch several monsters, i seen them harassing them callin them names. i seen even as far as an employee who communicates with her coworkers through sign language and guests thought that she was flippin them off and decided to come back to the maze to "jump" her. now where is teh justice for the employees that guests are so rude, and not have good judgment of character. you paid to enjoy the nite, dont come acting like a fool.

secret.1116
secret.1116

@huertaisabel you are correct my friend and I are both 15 years old.

Maximus
Maximus

 @Gillergirl

 Disagree, no one should have to be treated like that, and it seems you are blaming the victim.

Leche
Leche

I remember my first Halloween. @jmakesnoise

huertaisabel
huertaisabel

@skeletongurl There are medical conditions that prevent people from losing weight. We want to hear the other side. We are waiting for a response. So calling someone a "jerk" may not be the best word choice but it wasn't covered up or embellished. It was acknowledged in a very public letter. Those were just the facts as presented by Nicole and confirmed by witnesses.

secret.1116
secret.1116

 @Hidden_Phantom ok so not all people are as strong as you are. I was one of the teenagers who was in her group, and whether we have thick skin or not the comment shouldn't have been made. 

 

secret.1116
secret.1116

 @Ex-HauntMonster I was in her group. The green witch started the argument, not us. And no it wasn't a different witch, unless they can change within two seconds, or do magic. We were watching him the whole time insulting another group. Sorry the monsters are just rude in general. 

blackwidow1315
blackwidow1315

 @Ex-HauntMonster

 Exactly what I was talking about earlier when I stated that if research had been done on the event, you would've known this is how it is. No pictures, Trickster's have a whole new set of rules, a VIP maze where you can be touched. KSF is evolving and this means a whole new game

 

secret.1116
secret.1116

 @Random If you do not like the story, then do not read. Sorry if this ruined your fun, but hey she's just stating facts about what happened to us that night.

blackwidow1315
blackwidow1315

 @Random

 No kidding, in a maze, one of them took my mask and handed it to another guy. One pumpkin Trickster, sat on my husbands lap and said he was his. The Vamp told me to not look at piggie in the maze because it was her boyfriend. I should write a strongly worded letter to the L.A Times that they sexually harassed my husband and didn't harass me.

secret.1116
secret.1116

@so_kewl_guise please just be quiet . Thank you.

thejohnnypeacock
thejohnnypeacock

 @secret.1116   So, honestly, did anyone in your group begin by insulting the monsters?  Not that those words should give free rein to the monsters to insult back, just curious.

Leche
Leche

@secret.1116 and you think your party was funny to call a homosexual a f*ggot? Learn some manners kid.

Tate565
Tate565

 @Maximus  Having been there that night as a guest myself, if that lady is a victim then there is no  such thing as a bully. Her endless stream of homophobic slurs were extremely insulting. I only regret not complaining about her to any employee working there for harassing others- especially for harassing an employee (if you've ever worked for a large company you'll understand that they are pretty much helpless to any accusations made by a customer since most companies throw them under the bus to follow the "customer is always right" motto.

Laughingatthis
Laughingatthis

 @Leche  I wish to upvote your comment. Funny how @jmakesnoise  was disappointed that someone ridiculed him and Nicole but they are perfectly fine calling them a "bitch" in this thread.

dzealand
dzealand

 @huertaisabel  @skeletongurl Funny, how a majority of obese people are quick to play the "medical condition" card, even though in a majority of cases, that is hardly the reason. Didn't say "ALL"... I said "MAJORITY"

brandi1126
brandi1126

@huertaisabel the word used was not jerk, it was f*ggot and it wasn't casually said in response to something the monster said, it was said as f*** you f*ggot, provoking the monster to say something to you. If you're going to publicly admit fault why not admit everything?

skullwok
skullwok

Then do us all a favor and say exactly WHAT YOU CALLED THE WITCH TO PROVOKE HIM..... Nicole called him a particular name and called the pig the same name as well so please enlighten everyone on the "language" she used and didn't tell in this story cause I'm sure everyone would like to hear this. @secret.1116

brandi1126
brandi1126

@secret.1116 @Ex-HauntMonster what everyone is failing to mention is that day in and day out these monster get physically and verbally attacked by guests without provocation. If you went just one more night as a guest and sat back and really watches the whole picture you would feel stupid about complaining. It's all in good fun and yes sometimes some monsters don't know where to draw the line, but punishing the entire park for one bad encounter seems like a cry for freebies.

Maximus
Maximus

 @secret.1116  @Ex-HauntMonster

 Secret1116, you did the right thing by reporting this.  Only when inappropriate behavior is identified, can it be corrected.  When Customer Experience Managmeent (CEM) procedures are not in place, then rogue monsters (no pun) will feel no need to behave.

YouAreSoDumb
YouAreSoDumb

@secret.1116 your facts are diluted! You coward

so_kewl_guise
so_kewl_guise

 @secret.1116 My dear, you've already accomplished that for me at my place of employment. You certainly can't take that away from me over the internet.

YouAreSoDumb
YouAreSoDumb

@secret.1116 you are just fat and unhappy. Go supersize your meal at McDonald's and piss off, you disgusting homophobic snatch.

thejohnnypeacock
thejohnnypeacock

 @secret.1116  I didn't ask if you "started anything" I'm asking if your group, or another group near you, said hurtful words as everyone seems to be reporting.  

 

secret.1116
secret.1116

@thejohnnypeacock no we did not start anything.

PissedOffZombies
PissedOffZombies

 @secret.1116   He didn't say for you to say what YOU said or did. he asked that you say what NICOLE did. So unless this is Nicole posting under MORE lies, I suggest you learn to read things through entirely. Aside from that, the witch asking you if you had "ever seen a real woman" was most likely a play on the fact that OBVIOUSLY under all that make up and costuming, the witch is a MAN. And asking what you're staring at? Well if you're sitting there with a blank look on your face just staring at him, WHAT THE HELL DO YOU THINK HE'S GONNA SAY? You're really trying TOO hard to make it seem like he did anything first. You guys just need to admit to the bullshit that was pulled and shut up already.

 

Also in response to the first comment you made on this post: You guys can't sit there and blog about being body positive/anti-bully if you DON'T have thick skin. Because if you guys can't even be strong enough to handle being told No for a photo and the consequences of using inflammatory language, then you guys need to shut the hell up. It's pathetic and hypocritical.

 

And lastly, for further sad and ridiculous proof of the fact that Nicole is a big fucking hypocrite, on her old modeling page she posted "Body Positive" posts that were really fat-girl-building-herself-up-by-skinny-body-bashing posts in disguise. Get it together, Nicole. Your moron is showing.

Ex-HauntMonster
Ex-HauntMonster

 @secret.1116  @skullwok WOW seriously and THAT'S offensive? It's a character, no part of that was rude those statements right there are a part of a scare tactic. Since we are not allowed to touch you showing you rage is the best we can do. How do you suppose we are supposed to show rage? Fake punch at you? Use a prop? Guess what people like you have had those props banned MANY years ago because "they almost hit you in the face" when in reality they weren't close at all they just scared you and you didn't like being scared. Your group seem to have come in there with the ideal of finding out someway to complain on your "FREE" night to Haunt.

Leche
Leche

@secret.1116 sorry, our excessively nice compliment-giving Witch was off that night.

dontworryaboutit
dontworryaboutit

 @skullwok I was standing at the turnstile right behind this group and I heard one of the ladies call them both faggots! I think being told to go see jenny is getting off easy here dont you think. Who the hell has time in life to wrightthese kinds of complaint letters anyways. Oh right, people like Nicole. @secret.1116 

skullwok
skullwok

If your not nicole that's fine but she did call the witch and the pig a name I was there as a guest and witnessed this accurance I will not say the word she spoke but she should be honest and say the whole story an not just cliff note this @secret.1116

secret.1116
secret.1116

@skullwok I did not say one word to the mobster. He was even being rude to me asking me what I was staring at and if I've ever seen a real woman before. Like honestly if he was just going to be rude then he shouldn't work there simple as that.

YouAreSoDumb
YouAreSoDumb

@huertaisabel one word against the other. I can make up stories too. Here's something, get a life!

dzealand
dzealand

@Ex-HauntMonster you said "pig headed" to a woman who is sensitive about being overweight. Careful... you might be the target of her next angry letter!

Ex-HauntMonster
Ex-HauntMonster

 @brandi1126 This is something I would've been happy to address if I feel it had any relevancy to the pig-headed argument that Nicole and Isabel have been bringing to the table. When writing my statement I try to think of the counter arguments, while looking at the facts nothing was said how long between instances that these things happened. The counter logic to the "day-in-day-out harassment" is that "We're hired to take it and that we shouldn't take it out on other guests"; however this is just an assumption by me of how either of them would respond. I completely agree that we take harassment day-in and day-out and I also believe that Scion night to be the worst night for this since most of the people feel really self-entitled to the night for merely owning/knowing someone who owns a Scion. As I said there is much more to this story than Nicole herself is letting on. With new developments (from her and her deleted comments on Facebook, as well as her "spokesperson" Isabel Huerta) she appears to have a history of calling "harassment"  

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