You Be the Judge: Angry Mom v. Knott's Berry Farm's Soak City
The allegation: Soak City employees and Knott's Berry Farm management halfheartedly dealt with two teen boys with camera phones in the women's locker room before closing Tuesday, July 31.
"I decided to take my girls to the other side of the locker room. I assumed the young men had left and began to undress my daughter and I. I turned around and saw the young men standing there with backpacks and camera phones looking at me, my girls and the rest of the females getting dressed and undressed. A lot of the women and children did not even notice they were being watched.
"At this point I immediately told my niece and her friend to go into the dressing room stall to get dressed. I hurried and covered up my daughter and myself. Completely disgusted and uncomfortable at this point, I approached the bathroom attendant and asked why were these males were still in the locker room. She asked the young men to leave and they didn't.
"After I dressed myself, I gathered my girls and requested to speak with a supervisor. By the time the supervisors came, the teenage young men had left. I explained what happened to three different supervisors and the security guard. It appeared to me they thought I was lying about what happened so I asked my niece to go and get the attendant. She came out and confirmed what happened.
"The security guard told me they couldn't control people's actions. I said to him if they would have responded in a timely manner, these young men could have been detained and investigated. We could have possibly been videoed or photographed. They ended up giving my children a sucker and a water toy and said sorry. Now, feeling insulted, I asked to speak with the manager.
"When the park manager came, I began to explain the incident. He totally downplayed the incident and stated there was nothing they could do and they could not control others' actions. I then requested a refund or a pass to bring my family back to hopefully have a better experience. The park manager said, 'You were here most of the day so you got your day's worth.' His demeanor and behavior shocked me. I said I was not looking for anything free and he stated in front of everyone, including my girls, "Well, it looks like you're looking for a freebie to me.' It was humiliating! So I told him, given all the information I provided, the two young men being in the women's locker room watching minors and women getting dressed and undressed, possibly photographing or taping them nude, and all he could focus on is not giving my family something free?
"I requested the number to the corporate office. He asked one of the supervisors to tear a piece of paper and write the park number down. I was not given a park business card. My family and I were not taken to the office to make an official report. He did not take our information or statement nor was the police called. I had to make a police report myself. Management did nothing regarding this incident. NOTHING!!
"What happened at Knott's Soak City OC was inappropriate on so many different levels, from being looked at by teenage boys with camera phones inside of the ladies locker room to being humiliated and insulted by the park management and sent home with no help and no regard to what happened. Incidents like this happen every day to people like myself and big corporations like them tend to try and protect themselves instead of making sure these types of incidents don't take place. Had they responded in a timely manner, those boys could have been detained and the police called. It is their responsibility to keep us safe and they failed to do so. I called the corporate office and made a complaint on Aug. 1, 2012, and no one has contacted me back.
". . . On behalf of my children, those little girls, teenage girls, women and myself that had to experience such an uncomfortable and inappropriate situation, I would like to bring awareness to this incident in hopes it will never happen again. Everyone should be treated equally and with respect no matter what color or gender you are."
Knott's defense begins on the next page . . .